App won't load or keeps crashing

Troubleshooting app loading and crash issues:

Quick Fixes (Try These First):

1. •

   Force Close and Reopen

   • •iOS: Swipe up from bottom, swipe app away
   • •Android: Recent apps button, swipe away
   • •Reopen ParPro
2. •

   Check Internet Connection

   • •Ensure WiFi or cellular data is on
   • •Try loading a web page to test
   • •Switch between WiFi and cellular
3. •

   Update the App

   • •Open App Store (iOS) or Play Store (Android)
   • •Search "ParPro"
   • •Tap "Update" if available
   • •Updates fix many bugs
4. •

   Restart Your Device

   • •Completely power off phone
   • •Wait 10 seconds
   • •Power back on
   • •Try app again

If Still Not Working:

5. •

   Clear App Cache

   • •iOS: Delete and reinstall app (data syncs from server)
   • •Android: Settings → Apps → ParPro → Clear Cache
6. •

   Check Storage Space

   • •Ensure device has 500+ MB free
   • •Delete unused apps/photos if needed
   • •ParPro needs space for data
7. •

   Update iOS/Android

   • •Outdated OS can cause issues
   • •Settings → General → Software Update
   • •Update to latest version
8. •

   Reinstall the App

   • •Delete ParPro from device
   • •Restart device
   • •Reinstall from App Store/Play Store
   • •Log back in
   • •Data syncs from cloud

Specific Issues:

App Crashes on Startup:

• •Usually fixed by reinstall
• •Check for OS updates
• •Ensure iOS 13+ or Android 8+

App Freezes During Round Entry:

• •Save draft frequently
• •Check available storage
• •Close other apps
• •Try Quick Entry instead of Detailed

Can't Log In:

• •Verify email and password
• •Check internet connection
• •Try password reset
• •Ensure account not deleted

Syncing Issues:

• •Force close and reopen
• •Check internet connection
• •Try switching networks
• •Wait 5 minutes and retry

Still Having Problems?

1. •Note exactly what happens
2. •Include device model and OS version
3. •Include app version (Settings → About)
4. •Email support@par-pro.golf with details
5. •Include screenshots if possible

Response Time: Support typically responds within 24 hours on business days.