ParPro Privacy Policy

Version: 1.1.0 Effective Date: November 13, 2025 Last Updated: November 13, 2025

This Privacy Policy (“Policy”) explains how ParPro, LLC (“ParPro,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information and data when you access or use our mobile application, website, instructor portal, and related services (collectively, the “Service” or “Services”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you must not access or use the Service.

1. Information We Collect

ParPro collects several categories of information from and about users of our Service, including information by which you may be personally identified and information about your internet connection, equipment, and usage patterns.

1.1 Information You Provide Directly to Us

We collect information that you voluntarily provide to us when you register for an account, use the Service, communicate with us, or otherwise interact with the Service. This information includes, but is not limited to:

Account Registration Information:

Full name
Email address
Password (stored in encrypted form)
Date of birth
Phone number (optional)
Gender (optional)
Profile photograph (optional)
Golf handicap index (optional)
Home course or club affiliation (optional)

Instructor-Specific Information (applicable to users with instructor accounts):

Professional biography and credentials
Golf instruction certifications and qualifications (e.g., PGA, LPGA, USGTF)
Professional experience and background
Service offerings and specializations
Pricing and rate information
Calendar and availability settings
Stripe Connect account information for payment processing
Business taxpayer identification number (EIN or SSN)
Banking information for instructor payouts

Golf Performance and Activity Data:

Round scores and scorecards
Shot-by-shot tracking data
Club selection and distance data
Training session logs and practice activity
Performance goals and objectives
Personal notes, comments, and annotations
Statistical performance metrics
Uploaded media files (images and videos of swings, courses, or training)

Payment and Transaction Information:

Credit card or debit card information (processed and stored by third-party payment processors; ParPro does not directly store complete payment card numbers)
Billing address
Transaction history
Purchase history for Credits, subscriptions, and lesson bookings
Payment disputes and refund requests

Communications and Support:

Customer support inquiries and tickets
Email correspondence with ParPro or instructors
In-app messages and chat conversations
Reviews and ratings of instructors, courses, or training content
Posts, comments, and content shared in groups or social features
Survey responses and feedback

1.2 Information Collected Automatically

When you access or use the Service, we and our third-party service providers automatically collect certain information about your device, usage patterns, and interactions with the Service:

Device and Technical Information:

Device type, model, and manufacturer
Operating system type and version
Mobile application version
Unique device identifiers (e.g., IDFA for iOS, Advertising ID for Android)
IP address
Browser type and version (for web-based access)
Screen resolution and device settings
Mobile network information and carrier

Usage and Analytics Data:

Features and pages accessed within the Service
Session duration and frequency of use
Navigation paths and click patterns
Search queries entered
Content viewed or interacted with
Time stamps of activities
Error logs and crash reports
Performance and diagnostic data

Location Information:

Precise GPS coordinates (with your permission) when creating rounds, tracking shots, or using location-based features
Course location data
Approximate geographic location derived from IP address
Location history for rounds played

Cookies and Tracking Technologies:

Session cookies for authentication and functionality
Persistent cookies for preferences and settings
Analytics cookies to understand usage patterns
Advertising cookies (if applicable)
Mobile analytics SDKs
Log files and server logs

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

Social Media Platforms:

Profile information from connected social media accounts (e.g., Facebook, Google) if you choose to link your accounts or use social login features
Friends lists or contacts (with your permission)

Golf Course and Venue Data:

Course information, layouts, and details from third-party golf course databases (e.g., Golf.API)
Tee time bookings or course check-ins (if integrated)

Payment Platforms and App Stores:

Subscription status and transaction information from Apple App Store and Google Play Store
Payment processing information from Stripe
In-app purchase receipts and validation data

Analytics and Marketing Partners:

Aggregated demographic and interest data
Advertising campaign performance data
Attribution and conversion tracking information

2. How We Use Your Information

ParPro uses the information we collect for various business and operational purposes, including but not limited to the following:

2.1 To Provide, Operate, and Maintain the Service

Create and manage user accounts
Authenticate users and prevent unauthorized access
Process transactions, bookings, and payments
Deliver requested services, features, and functionality
Enable communication between users and instructors
Store and display your golf performance data and statistics
Generate performance analytics and insights
Facilitate group participation and social features
Provide customer support and respond to inquiries
Send transactional emails and in-app notifications related to your use of the Service

2.2 To Personalize and Improve User Experience

Customize content, recommendations, and features based on your preferences and usage patterns
Remember your settings, preferences, and login credentials
Provide relevant instructor recommendations
Suggest training content and drills based on your skill level and goals
Tailor marketing communications to your interests (with your consent)

2.3 To Analyze, Monitor, and Improve the Service

Conduct data analytics to understand user behavior and preferences
Monitor Service performance, reliability, and uptime
Identify and troubleshoot technical issues, bugs, and errors
Test new features and functionality
Conduct research and development to improve existing features
Optimize user interface and user experience design
Measure the effectiveness of marketing campaigns

2.4 To Ensure Security and Prevent Fraud

Detect, investigate, and prevent fraudulent transactions or activities
Monitor for security threats, unauthorized access, and policy violations
Enforce our Terms of Service and other policies
Verify user identity for security purposes
Protect the rights, property, and safety of ParPro, our users, and the public
Comply with legal obligations and respond to legal process

2.5 To Communicate with You

Send service-related announcements, updates, and notifications
Notify you of changes to the Service, Terms of Service, or Privacy Policy
Respond to your comments, questions, and customer support requests
Send you marketing communications about new features, promotions, and offers (with your consent and ability to opt-out)
Conduct surveys and request feedback
Send administrative messages and account-related information

2.6 For Business Operations and Legal Compliance

Process payments and maintain financial records
Generate invoices and receipts
Facilitate instructor payouts and earnings reports
Maintain accurate business records and archives
Comply with applicable laws, regulations, and legal obligations
Respond to lawful requests from government authorities
Enforce our legal rights and defend against legal claims
Facilitate corporate transactions such as mergers, acquisitions, or asset sales

2.7 For Aggregated and Anonymized Analytics

Create aggregated, de-identified, or anonymized data sets for statistical analysis
Generate industry reports and insights
Conduct market research
Share anonymized performance benchmarks and trends

You acknowledge and agree that aggregated and anonymized data is not considered personal information and may be used, shared, or retained by ParPro without restriction.

ParPro may share your information in the following circumstances:

3.1 With Other Users of the Service

Certain information may be visible to other users depending on your privacy settings and how you use the Service:

Leaderboards: Your name, scores, statistics, and performance data may appear on public leaderboards for competitions, tournaments, or groups you participate in
Groups: Your profile information, posts, comments, and shared content may be visible to other members of groups you join
Instructors: If you book lessons or work with an instructor, that instructor will have access to your profile information, contact details, performance data, and training progress
Reviews and Ratings: Reviews and ratings you post about instructors may be publicly visible or visible to other users considering that instructor

3.2 With Service Providers and Business Partners

We share information with third-party service providers, vendors, and business partners who perform services on our behalf, including:

Payment Processors: Stripe, Apple, and Google for processing payments, subscriptions, and transactions
Cloud Hosting and Storage: Amazon Web Services (AWS), Google Cloud Platform, or similar providers for data hosting and storage
Analytics Providers: Google Analytics, Firebase Analytics, or similar services for usage analytics and performance monitoring
Customer Support Platforms: Zendesk, Intercom, or similar services for managing customer support tickets and communications
Email and Communication Services: SendGrid, Twilio, or similar services for sending transactional and marketing emails
Push Notification Services: Apple Push Notification Service (APNs) and Firebase Cloud Messaging (FCM)
Golf Course Data Providers: Golf.API or similar providers for course information and data

These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your information.

3.3 For Legal Compliance and Protection of Rights

We may disclose your information if we believe in good faith that such disclosure is necessary to:

Comply with applicable laws, regulations, or legal process (e.g., court orders, subpoenas, search warrants)
Respond to lawful requests from government authorities, law enforcement, or regulatory agencies
Enforce our Terms of Service, policies, or agreements
Protect the rights, property, safety, or security of ParPro, our users, or the public
Detect, prevent, or investigate fraud, security breaches, or illegal activities
Defend against legal claims or litigation

3.4 In Connection with Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity or successor organization. We will provide notice of such a transaction and any choices you may have regarding your information.

We may share your information with third parties when you explicitly consent to or request such sharing, such as when you choose to share content on social media or connect third-party applications to your account.

3.6 Aggregated and Anonymized Information

We may share aggregated, de-identified, or anonymized information that does not directly identify you with third parties for research, marketing, analytics, or other business purposes. Such information is not considered personal information under this Privacy Policy.

Important: ParPro does not sell your personal information to third parties for monetary consideration. We do not engage in the sale of personal information as defined by applicable privacy laws, including the California Consumer Privacy Act (CCPA).

4. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights and choices regarding your personal information.

4.1 Access and Update Your Information

You have the right to access and update your personal information at any time through the Service:

Account Settings: You can view and edit your profile information, contact details, and account preferences in the app settings
Contact Us: If you cannot access or update certain information through the app, you may contact us at support@par-pro.golf to request access or corrections

4.2 Delete Your Account and Data

You have the right to request deletion of your account and personal information:

In-App Deletion: You can delete your account at any time through the account settings in the mobile application
Email Request: You can submit a deletion request by emailing support@par-pro.golf with the subject line “Account Deletion Request”

Upon receiving a valid deletion request, we will delete or anonymize your personal information within thirty (30) days, except where we are required or permitted to retain certain information for legal, regulatory, tax, fraud prevention, or other legitimate business purposes.

Important Exceptions to Deletion:

Financial and transaction records may be retained for up to seven (7) years to comply with accounting, tax, and anti-money laundering requirements
Data necessary to resolve disputes, enforce agreements, or comply with legal obligations
Anonymized or aggregated data that does not identify you
Backup copies may persist in our systems for a limited time before being permanently deleted

4.3 Marketing Communications and Opt-Out

You have the right to opt-out of marketing communications:

Email Unsubscribe: Click the “unsubscribe” link at the bottom of any marketing email
Push Notifications: Disable push notifications through your device settings or the app settings
Email Preferences: Adjust your communication preferences in your account settings
Do Not Sell My Information: While we do not sell personal information, California residents may submit a “Do Not Sell” request at support@par-pro.golf

Note that even if you opt-out of marketing communications, you will still receive transactional and service-related messages necessary for the operation of your account.

4.4 Control Location Data Collection

You can control location data collection through your device settings:

iOS Devices: Go to Settings > Privacy > Location Services and adjust permissions for the ParPro app
Android Devices: Go to Settings > Location > App Permissions and adjust permissions for the ParPro app

Disabling location services may limit certain features, such as automatic course detection and GPS shot tracking.

For web-based access to the Service:

Browser Settings: You can configure your browser to refuse cookies or alert you when cookies are being sent
Cookie Preference Center: Available on our website to manage cookie preferences

Note that disabling cookies may affect the functionality of the Service.

4.6 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format:

Submit a data portability request to support@par-pro.golf with the subject line “Data Portability Request”
We will provide your data within thirty (30) days in a portable format (e.g., CSV, JSON)

4.7 Object to Processing or Restrict Use

You may have the right to object to certain uses of your information or request that we restrict processing:

Contact us at support@par-pro.golf to exercise these rights
We will evaluate your request in accordance with applicable law and our legitimate business interests

4.8 Non-Discrimination

You have the right to exercise your privacy rights without discrimination. We will not:

Deny you access to the Service
Charge you different prices or rates
Provide you with a different level or quality of service

solely because you exercised your privacy rights.

5. Data Security and Protection

ParPro takes the security of your personal information seriously and implements reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures

Our security measures include, but are not limited to:

Encryption in Transit: All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols
Encryption at Rest: Sensitive data, including passwords and payment information, is encrypted when stored in our databases
Password Protection: User passwords are hashed using industry-standard cryptographic algorithms (bcrypt)
Access Controls: Role-based access controls limit employee and contractor access to personal information on a need-to-know basis
Authentication: Multi-factor authentication for administrative access to systems
Security Monitoring: Continuous monitoring for suspicious activity, unauthorized access attempts, and security threats
Vulnerability Management: Regular security assessments, penetration testing, and vulnerability scanning
Employee Training: All employees and contractors with access to personal information receive privacy and security training
Incident Response: Documented incident response procedures for security breaches and data incidents

5.2 Third-Party Security

We carefully select third-party service providers and require them to maintain appropriate security measures and comply with applicable data protection laws. However, we cannot guarantee the security practices of third parties.

5.3 Limitations and Your Responsibilities

No System is Completely Secure: Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Responsibility: You are responsible for:

Maintaining the confidentiality of your account credentials
Using a strong, unique password
Logging out of your account when using shared or public devices
Promptly notifying us of any unauthorized access or security breach at support@par-pro.golf

Unauthorized Access: If you believe your account has been compromised, change your password immediately and contact us at support@par-pro.golf.

6. Data Retention

ParPro retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

Active Account Data:

Retained while your account is active and for as long as needed to provide you with the Service

Deleted Account Data:

Most personal information is deleted within thirty (30) days of account deletion
Some data may be retained in backup systems for an additional sixty (60) days before permanent deletion

Financial and Transaction Records:

Retained for seven (7) years to comply with tax, accounting, and legal requirements
Includes invoices, receipts, payment records, instructor payouts, and transaction history

Customer Support Interactions:

Retained for two (2) years after resolution to improve service quality and handle follow-up inquiries

Legal and Compliance Records:

Retained as required by law, regulation, or legal process
Retained as necessary to establish, exercise, or defend legal claims

Anonymized and Aggregated Data:

May be retained indefinitely for analytics, research, and product development purposes
Cannot be used to identify you personally

6.2 Secure Deletion

When we delete personal information, we use secure deletion methods to ensure it cannot be reconstructed or recovered. Backup copies are overwritten in accordance with our data retention and deletion schedules.

7. Children’s Privacy

The Service is not intended for use by children under the age of thirteen (13), and ParPro does not knowingly collect personal information from children under 13.

7.1 Age Restrictions

Users must be at least thirteen (13) years old to create an account
Users between thirteen (13) and eighteen (18) may use the Service only with parental or guardian consent and supervision
Instructors must be at least eighteen (18) years old

7.2 Parental Rights

If you are a parent or legal guardian and believe that your child under the age of 13 has provided personal information to ParPro without your consent:

Contact us immediately at support@par-pro.golf or privacy@par-pro.golf
Provide sufficient information to verify your identity and relationship to the child
We will promptly investigate and delete the child’s information from our systems

7.3 COPPA Compliance

ParPro complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected information from a child under 13, we will delete it as soon as reasonably practicable.

8. International Data Transfers and Users

8.1 United States Operations

The Service is operated from the United States and is intended for use by individuals located within the United States. All data collected through the Service is transferred to, processed, and stored in the United States.

8.2 International Users

If you access or use the Service from outside the United States, you acknowledge and agree that:

Your personal information will be transferred to and processed in the United States
The United States may have data protection laws that differ from those in your country of residence
By using the Service, you consent to the transfer, processing, and storage of your information in the United States

8.3 European Economic Area (EEA) Users

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including:

The right to access your personal data
The right to rectify inaccurate personal data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict processing in certain circumstances
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent at any time (where processing is based on consent)
The right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@par-pro.golf. We will respond to your request in accordance with applicable law.

Legal Basis for Processing (GDPR):

Consent: For marketing communications and certain optional features
Contract Performance: To provide the Service and fulfill our contractual obligations
Legitimate Interests: For analytics, fraud prevention, and service improvement
Legal Obligations: To comply with applicable laws and regulations

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

9.1 Categories of Personal Information Collected

In the preceding twelve (12) months, ParPro has collected the following categories of personal information:

Identifiers: Name, email address, phone number, device IDs, IP address
Personal Records: Date of birth, billing address, payment information
Protected Classifications: Age, gender
Commercial Information: Purchase history, transaction records, subscription data
Internet Activity: Browsing history, search history, interactions with the Service
Geolocation Data: Precise location data (with consent), approximate location
Sensory Information: Photos and videos uploaded to the Service
Professional Information: (For instructors) Credentials, certifications, work history
Inferences: Preferences, skill level, interests derived from your activity

9.2 California Consumer Rights

As a California resident, you have the right to:

Right to Know:

Request disclosure of the categories and specific pieces of personal information we have collected about you
Request disclosure of the categories of sources from which we collected your personal information
Request disclosure of the business or commercial purposes for collecting or selling personal information
Request disclosure of the categories of third parties with whom we share personal information

Right to Delete:

Request deletion of your personal information, subject to certain exceptions

Right to Opt-Out of Sale:

Request to opt-out of the “sale” of your personal information (Note: ParPro does not sell personal information)

Right to Correct:

Request correction of inaccurate personal information

Right to Limit Use of Sensitive Personal Information:

Request limitation on the use of sensitive personal information

Right to Non-Discrimination:

Exercise your rights without discrimination in service or pricing

9.3 How to Exercise Your California Rights

To exercise your California privacy rights:

Email: Send a request to support@par-pro.golf or privacy@par-pro.golf with the subject line “California Privacy Request”
Specify: Clearly state which right you wish to exercise (e.g., Right to Know, Right to Delete)
Verification: We will verify your identity before processing your request by asking you to confirm your email address and account details

Response Timeline: We will respond to verifiable consumer requests within forty-five (45) days. If we require additional time (up to 90 days total), we will inform you of the reason and extension period.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. The agent must provide proof of authorization, and we may require you to verify your identity directly.

9.4 Do Not Sell My Personal Information

ParPro does not sell personal information as defined by the CCPA. We do not exchange personal information for monetary or other valuable consideration.

9.5 “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. ParPro does not share personal information with third parties for their own direct marketing purposes.

10. Changes to This Privacy Policy

ParPro reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

10.1 Notification of Changes

If we make material changes to this Privacy Policy, we will notify you by:

Posting the updated Privacy Policy on our website and in the mobile application
Updating the “Last Updated” date at the top of this Privacy Policy
Sending an email notification to the email address associated with your account
Displaying an in-app notification or alert when you next access the Service

10.2 Acceptance of Changes

Your continued use of the Service after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you must stop using the Service and may request deletion of your account.

10.3 Review Privacy Policy Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

11. Contact Us and Privacy Inquiries

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact us:

11.1 General Privacy Inquiries

Email: privacy@par-pro.golf Customer Support: support@par-pro.golf Website: www.par-pro.golf

11.2 Data Protection Officer

For privacy matters requiring escalation or formal response, you may contact our Data Protection Officer at:

Email: privacy@par-pro.golf Subject Line: “Attention: Data Protection Officer”

11.3 Mailing Address

ParPro, LLC 500 23rd St. S. Birmingham, AL 35233

11.4 Response Time

We strive to respond to all privacy inquiries and requests within ten (10) business days. For formal data subject requests (e.g., CCPA, GDPR), we will respond within the timeframes required by applicable law (typically 30-45 days).

12. Governing Law and Dispute Resolution

This Privacy Policy and any disputes arising out of or relating to this Privacy Policy or our privacy practices shall be governed by and construed in accordance with the laws of the State of Alabama, United States of America, without regard to its conflict of law principles.

Any disputes, claims, or controversies arising out of or relating to this Privacy Policy shall be subject to the dispute resolution and arbitration provisions set forth in our Terms of Service, which are incorporated herein by reference.

13. Severability

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent, or, if such modification is not possible, such provision shall be severed from this Privacy Policy. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

14. Entire Agreement

This Privacy Policy, together with our Terms of Service and any other agreements expressly incorporated by reference, constitutes the entire agreement between you and ParPro regarding the collection, use, and disclosure of your personal information and supersedes all prior or contemporaneous understandings or agreements, whether written or oral, regarding such subject matter.

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. YOU CONSENT TO THE COLLECTION, USE, DISCLOSURE, AND PROCESSING OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

ParPro, LLC Version 1.1.0 Effective Date: November 13, 2025 Last Updated: November 13, 2025

Privacy Policy