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Contacting Support

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Updated March 17, 2026

Contacting Support

Creating a Ticket

  1. •Click Help > Create Ticket
  2. •Select category: Technical Issue, Billing, Feature Request, Bug Report, General
  3. •Write clear subject and description
  4. •Include screenshots and device info
  5. •Submit

Response Times

  • •Priority Support (Pro Pass+): Within 24 hours
  • •Standard: Within 48 hours
  • •Urgent (billing/access): Prioritized

Tracking Tickets

  • •View in Support Tickets section
  • •Reply with additional info
  • •Email notifications on updates

Other Channels

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